Refund policy

CUSTOM PORTRAIT RETURNS

Due to the customized nature of the products we produce at Prints by Paws, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavor to make sure you're happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

We offer one round of edits to the photo you originally ordered. One round of edits refer to small changes that can be done to the artwork.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a 499rs fee to cover some of the artwork costs for your order.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.

WARRANTY

At Prints by Paws, we are committed to the quality and durability of our products. However, please note the following conditions for reporting damaged items:

  • Damage claims must be raised within 24 hours of receiving your order.
  • To be eligible for any resolution, an unboxing video must be shared showing the damage as the package is opened. This helps us validate the issue and offer a quick resolution.

These guidelines are clearly communicated in the shipping message and must be followed for any claim to be considered valid.

As a one-time courtesy, for eligible claims reported within the 24 hour window with proper proof, we can offer a reshipment. Requests made beyond this window or without an unboxing video will not be eligible.